With The Flow Designer Your OPERATIONS Get Process and Operations Management
Out Of The Box

Workflow Status

The Workflow Status is where your Case Workers and Operations Managers can get an overview of all ongoing processes and tasks and check the status of different processes.

Workflow Inbox

The Workflow Inbox comes out of the box in your AUTOMAIT platform. The Inbox is where your organization's Case Workers will see their relevant tasks relating to one, select or all processes.

Workflow Processing

When clicking on an active task in either the Workflow Inbox or the Workflow Status your Case Workers are able to process and execute the relevant tasks in the workflow.

Workflow Reports

In the Workflow Reports your Case Workers and Operations Managers are able to track the performance of all processes by zooming in on the lead time of each completed process.

With the Flow Designer BUSINESS DEVELOPMENT is able to completely customize the automated workflow to fit your organization

Workflow Steps

Choose between 14 overall automation steps when configuring the automated workflows for your organization. Each step holds its own unique and powerful automation options.

Workflow Conditions

Use Conditions to manage the automated workflow on a granular level. Add as many conditions as needed in relation to the fields in your data capture form. Schedule the step to run as you see fit.

Assignee Management

Use the Assignee module to control who is involved in the specific workflow step. Select specific users or entire roles as participants in the workflow step. Assign the step to one, select or all assignees.

Conditional Routing

Conditional Routing lets you manage and route the actions of the workflow step to different assignees given the conditions you specify. Add as many conditions as you see fit for your workflow.

Flowchart Diagram

Use the Flowchart Diagram function to quality check your automated workflow during and after the configuration. The Flowchart gives you a bird's eye view of your workflow, for easy overview.

Folders for Task Management

If you need to control your operational flow on a more detailed level than what the standard configuration allows, then you can easily modify this by the use of Folders. Folders can be used for specific teams that handle cases for example for a specific type of clients.


40+ Step Types

Over 40 different step types, including approval, user input/edit, notification, webhooks and integration triggers for third-party services.

Easily Configure

Configure as many Workflow Steps as you need. Drag and drop them into the right order, activate/deactivate them and add new ones as your process adapts.

Any Process

Automate anything requiring a form: Vacation requests, Purchase Orders, Project Initiation Plans, Case Management… any business process can be automated.

Reduce Friction

Keep everyone in the loop. Help internal teams focus more on the task and less on the process. Make it easy for stakeholders to participate in the workflow.

Audit Trails

Keep track of who did what and when in the detailed Timeline and Activity Log. Includes comments, timestamps and step and status information.


Delay a workflow step until a specified date or until a specified period of time has elapsed; particularly useful in many recurring re-approval processes.

Built-in Reporting

Keep track of performance with detailed reports that display how long each task is taking and highlights bottlenecks. Reporting comes built-in.

Involve Anyone

User accounts not required. Assign steps to Users, Roles, or Email Addresses. Assignees do not need a user account in order to participate in workflows.

Data Compliance

Secure by design. Your business data, and your customers’ personal information, is securely stored in your platform. Build workflows to delete data after period.


The flowchart enables you to switch between the standard step list view and a flowchart view of the steps.This makes it easy to design and optimize workflows


The Checklists allows you to publish a series of forms each requiring a single submission. Completed checklists (all forms submitted) show a checkmark.


Delay a workflow step until a specified date or until a specified period of time has elapsed; particularly useful in many recurring re-approval processes.